This service gives customers fast access to experienced LED and AV specialists on a pay-as-you-go basis. It’s ideal for unexpected issues, short-term needs, or extra support during installations or system issues—without locking into long-term contracts.

Services:

- Lead Field Systems Engineering support for installation, commissioning, and preventive maintenance.

- Priority onsite service calls for reactive troubleshooting and system recovery.

- Level 3 remote engineering escalation

- Planned site surveys and diagnostics.

WaveTech partners with customers early in a project to help plan, validate, and smoothly launch complex LED and AV systems. The focus is on reducing risk, avoiding costly rework, and ensuring systems are ready for long-term operation before they go live.

• Engineering-led project planning and early technical involvement

• Technical site surveys and site readiness verification

• System design guidance or design review, including custom modifications to standard solutions

• Signal architecture and redundancy planning

• Structured documentation, checklists, and technical coordination with project teams

This service provides guaranteed response times and priority access to senior engineers when systems fail or performance drops. It’s designed for mission-critical environments where outages affect revenue, safety, or brand reputation.

• Level-3 remote engineering escalation

• Prioritized onsite dispatch when remote resolution is not sufficient

• Rapid system recovery for high‑visibility installations.

Rather than reacting to failures, this program focuses on keeping systems healthy through regular checkups, tuning, and documentation. It helps extend system life, stabilize performance, and reduce emergency service calls.

• System inspection, verification, and calibration.

• Documentation and service reporting.

• Reduced unplanned outages and extended asset life.

For environments that demand constant attention, WaveTech provides a full-time onsite engineer who acts as part of the customer’s team. This person manages daily system health, coordinates with stakeholders, and ensures smooth ongoing operations.

• Daily AV operations and system ownership.

• Acts as an extension of customer IT / AV teams.

• Oversight of system performance, configuration, and change management.